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IT Technician

 
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kinga048
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PostPosted: Tue Sep 25, 2012 7:36 pm    Post subject: IT Technician Reply with quote

Contact Name: None specified

Description:
DUTIES INCLUDE:
• Assists users with first-level computer related needs on Windows systems and network installations.
• Tests and installs software on PCs.
• Provides application support and consultation for various packages i.e., MS Office, Internet Explorer, Firefox.
• Troubleshoots software and hardware questions.
• Provides solutions for basic problems or escalates the issue to the appropriate tier 2 support staff.
• Manages hardware inventory and documentation.
Preferred Education and Experience:
Education and Experience:
• Associate’s degree in computer science or related field; and
• At least one year of computer support experience; or
• an equivalent combination of education and experience.
Preferred Knowledge, Skills and Abilities:
• Knowledge of Windows operating systems and system components e.g., mail, printer services, file system and security.
• Skill in hardware and software installation.
• Working knowledge of Windows XP, Windows 7, Office 2003,2007 and various browsers.
• Skill in troubleshooting and problem resolution.
• Ability to solve routine problems independently.
• Excellent customer service skills.
• Good interpersonal and communication skills.
• Technical writing experience, such as user instructions and manuals.
• Skill in the use of Remedy Help Desk application or a similar help desk tracking system.

Please send resumes to WTVG, 4247 Dorr Street, Toledo, OH 43607, Attn: Ann King HR Manager or send resume to wtvg.hr@13abc.com. EOE

Salary Range: Open

Contact E-Mail: wtvg.hr@13abc.com
Web Address: None specified

Mailing Address:
4247 Dorr St,
Toledo, OH 43607

Phone: None specified
Fax: None specified
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